Privacy Policy

Our customer care doesn’t just begin when you come in to the clinic. We care and protect your data and privacy too. This policy outlines our process and what we do with your data.

At LifeStreamUK we are committed to an open an honest environment as to how we collect and store your data.

LifeStreamUK is committed to ensuring that your privacy is protected, any information given to us by which you can be identified by will only be used by us in accordance with this privacy statement. We comply fully with the General Data Protection Regulation (GDPR). Please read this privacy policy carefully, this privacy policy sets out our views and practices regarding your personal data and how we use, process and treat the personal data you provide to us.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

This Privacy Policy forms part of your Terms and Conditions and your contract with us for the booking and arrangement of your appointment.

LifeStreamUK is committed to protecting your safety and privacy, and takes its responsibilities regarding the security of customer information very seriously. This privacy policy explains what personal data we collect about you, how we use it, who we disclose it to, and how we protect your privacy.

Collecting and using your information

Information about you is collected when you engage with LifeStreamUK by booking an appointment, contacting us via telephone or contacting us by email. We use your personal data to inform you of any changes or let you know any useful information prior to your appointments.

In order to provide you with a high standard of care we need to hold personal information about you. This personal data comprises:

Personal details such as your full name, date of birth, address, email address, telephone number and some details about your pregnancy. We sometimes have to share your data with your NHS care provider to make sure that in the event of us identifying any problems, you receive the correct care.
Notes of conversations/incidents that might occur for which a record needs to be kept
Records of your booking (Customer Booking Form, T&C’s)
We have a commitment to collect, process, store and share your data safely and securely. This will not be shared with any third parties other than the NHS and/or local authorities and this will be simply to care and protect you.

Your right under GDPR

You as an individual have rights as follows:

The right to access your personal data and information that we hold. This will allow you to be aware of and verify the lawfulness of the processing

The right to be informed about processing of your personal data
The right to have your personal data corrected in case of inaccuracy and to have incomplete personal information completed. You can make a request for rectification verbally at our studio or in writing to us at managers@lifestreamuk.co.uk. We will respond to a request within a maximum 28 days. In certain circumstances we may refuse a request for rectification for example if we reasonably believe that the request is excessive or unfounded.
The right to objectto processing of your personal data
The right to restrictprocessing of your personal data
The right to removeyour personal data. This is also known as the ‘right to be forgotten’. The right is not absolute and only applies in certain circumstances.
The right to request access to your personal data and information about how we process it.
The right to move your personal data (Data Portability)
The right to withdraw

If you wish to exercise any of the rights set out above, please contact us:

managers@lifestreamuk.co.uk or alternatively you can write to us at LifeStreamUK, 9 Cookson House, South Shields, NE33 1TL.

Requesting access to your personal data

You have a right to request access to the personal data that we hold about you. This could include information relating to appointments you have had with us.

If you would like to request a copy of your personal data, please email us to managers@lifestreamuk.co.uk stating your full name, details of your appointment and which data you require access to. We will always make sure that it is you that we are in contact with before we allow any data to be released.

Data Security

We are committed to taking appropriate measures to protect your personal data.

The information that you provide to us will be held within the premises of LifeStreamUK.

We will retain your personal data for as long as necessary in accordance with UK law, this is purely for medical purposes only in the event of any medical concerns at birth.

Cookies

In order to improve our services, provide you with more relevant content, and analyse how visitors use our website and app, we may use technologies such as cookies, pixels, or tracking software. These technologies only run if you give your consent via our cookie banner or settings.

For example, we use Google Analytics to monitor customer traffic patterns and website usage. This helps us develop and improve the design and layout of our website to enhance the user experience. Google Analytics collects anonymised data, and we do not use it to identify individual users.

If you wish to change your cookie preferences after accepting or declining, you can do so by clearing cookies in your browser or use this link to reset your choice - manage cookie.

For general information about cookies, visit cookiesandyou.com.

Updates to our privacy policy

This policy was last updated on 1st May 2025.

We may make changes to this Privacy Policy, as part of the new European data protection legislation, however we will update the Privacy Policy and we will publish on our website any new version of this Policy.